Frustrated and disappointed ☹️

Atrocious service My mother passed away in April .She has been a loyal client of metropolitan since forever more than 20 years I first go to Germiston branch where I was told she has 2 policies but I need to obtain letter of authority to gain access.i got the letter .went to Southgate mall where they sent me to Maponya Mall as they weren't able to assist .On the 14th of June I submitted all the relevant documents,was told capturing will be done after holiday and I will receive payout by the 20th of Jine .On the 24th I called head office as i got no feedback nor payout was told nothing is captured .I tried to call Maponya the number i was given at head office redirected me to another number and was on hold for more than 10 minutes .R60 airtime got finished .I sent an email to client services and *** but no response I tried to call the number again on the 25 th was on hold for 15 minites and machine kept o. Telling me how busy they are. I am truly disappointed and flabagasted at the service and am beginning to think metropolitan is people ****ming other people of their money .In my grieving time I don't think I needed to deal with *********** staff . metropolitan has failed me .failed my mother and I ask myself what will happen the day I try to claim anything from them . I really need assistance as from their website they claim to assist within 48 hours are the hours turning to days now ?