1 reviews | Active since Aug 2011
From +5* star to -5* service over the last few years
The service I received the last week is terrible. Was informed by an Agent from your Call center that I do qualify for a loan on my Policy. Sent through my info. got feedback case will be handled within 48 hours or sooner, all to no avail. Got informed 96 hours later that I do not Qualify for a loan on MY OWN MONEY due to the fact that "We have found that it would be in your best interest not to be granted a loan". This is unacceptable as it is my own money. now I'm trying to Surrender my Policy and has waited for more than an hour for Ruth Mintoor to phone me back, no response.
I am fed-up with the way I, as a client, is being handled and are not going to wait another 96 hours for any response.
I need the Surrender value to be paid out to me within 24 hours
We acknowledge receipt of your complaint on HelloPeter.
We regret to learn of your disappointment in not qualifying for a policy loan.
Regrettably there are instances where we have to decline a loan application - some of the reasons could be:
- If your policy is restricted in terms of Regulation 4.2 of the Long Term Insurance Act
- If your application does not satisfy the requirements imposed on us under the National Credit Act
One of our Client Care Assessors will investigate the complaint and revert back to you as soon as possible.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We regret to learn of your disappointment in not qualifying for a policy loan.
Regrettably there are instances where we have to decline a loan application - some of the reasons could be:
- If your policy is restricted in terms of Regulation 4.2 of the Long Term Insurance Act
- If your application does not satisfy the requirements imposed on us under the National Credit Act
One of our Client Care Assessors will investigate the complaint and revert back to you as soon as possible.
Regards
Client Care Team