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CF
Clement F

1 reviews | Active since Mar 2022

16 Mar 2022, 13:24

********** policy

A policy was opened **********ly in my name and premiums deducted. It’s been like 3 months since the matter was reported and no one has been in contact with me since. I am the one who keeps calling and their useless consultants cannot assist.All they keep saying is the matter is with the forensic department and they can’t tell you anything else. Other organisations are swift and professional when it comes to such matters. They can’t even keep you in the loop or at least assure you that your matter is receiving some sort of attention. Just pathetic.

0
Replies (3)
Metropolitan Life
Metropolitan Life's reply16 Mar 2022, 13:32
Official
Dear Clement

We acknowledge receipt of your complaint on HelloPeter.

We regret to learn of the difficulties you have encountered with an unauthorized policy.  Regrettably your post did not contain sufficient information for us to trace the policy number and assist.
 
One of our Client Care Assessors will contact you shortly to obtain the necessary information to trace the policy and investigate the matter.
 
Regards
 
Client Care Team 
CF
Clement F's update16 Mar 2022, 13:53
Reviewer Update
I don’t know or understand why you guys like and keep saying someone will be in contact with me but that never happens.
Metropolitan Life
Metropolitan Life's reply16 Mar 2022, 14:07
Official
Dear Clement

Thank you for your additional comments. One of our Client Care Assessors have been in contact with you and will provide you with feedback.

Regards

Client Care Team