********** payout

i would like to report a ********** payout, peace of mind scheme, scheme number: ***, policy number: ***: my uncle passed away and we went to claim on this policy above only to be told that they have already paid out to his wife under his beneficiary but the amendment clearly states money must be paid to the group account number which is the only one registered, their employee from the tzaneen branch somehow paid to an individual , when we inquired we were told that they called her and she is refusing to pay the money back, we need this matter sorted now and the employee investigated