HM
Hlogi M
1 reviews | Active since Mar 2020
23 Aug 2020, 09:24
********** Company
********** services. I had an investment and it matured with roughly R26OOO missing. The rude call agent, Noxolo told me to either take it or leave it. I have reported them to the Ombudsman. It is a rotten company that *****s from the client
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Replies (4)0
Replies (4)
Metropolitan Life's replyOfficial
24 Aug 2020, 08:38Dear Hlogi, thank you for sharing your concerns with us.
Please accept our sincere apology for any service breakdowns.
A Client Care assessor will be in contact to assist you shortly.
Regards
Client Care
Please accept our sincere apology for any service breakdowns.
A Client Care assessor will be in contact to assist you shortly.
Regards
Client Care
Metropolitan Life's reply24 Aug 2020, 08:38
Official
Dear Hlogi, thank you for sharing your concerns with us.
Please accept our sincere apology for any service breakdowns.
A Client Care assessor will be in contact to assist you shortly.
Regards
Client Care
Please accept our sincere apology for any service breakdowns.
A Client Care assessor will be in contact to assist you shortly.
Regards
Client Care
HM
Hlogi M's updateReviewer Update
26 Aug 2020, 18:43I got an email from one of your consultants basically stating that the policy breakdown is still being investigated. I would have preferred a phone call as I would then have the opportunity to get clarification. I am still waiting on the progress and am not sure of when further communication will be made. I am honestly displeased with this company's service as it seems minimal communication with the client is the standard practice
HM
Hlogi M's update26 Aug 2020, 18:43
Reviewer Update
I got an email from one of your consultants basically stating that the policy breakdown is still being investigated. I would have preferred a phone call as I would then have the opportunity to get clarification. I am still waiting on the progress and am not sure of when further communication will be made. I am honestly displeased with this company's service as it seems minimal communication with the client is the standard practice
Metropolitan Life's replyOfficial
26 Aug 2020, 19:56Good evening Hlogi. We will arrange for the consultant to contact you in the morning.
Metropolitan Life's reply26 Aug 2020, 19:56
Official
Good evening Hlogi. We will arrange for the consultant to contact you in the morning.
HM
Hlogi M's updateReviewer Update
01 Sept 2020, 18:28The policy maturity sum was adjusted and is now satisfactory. I was assisted by Ms Vraagom. She addressed the matter with patience and understanding. She made sure to communicate with me when necessary. I truly appreciate Ms Amanda Vraagom's professionalism. Metropolitan would do well to train all of their personel to behave in such desired manner.
I appreciate my problem being solved without too much hassle.
I appreciate my problem being solved without too much hassle.
HM
Hlogi M's update01 Sept 2020, 18:28
Reviewer Update
The policy maturity sum was adjusted and is now satisfactory. I was assisted by Ms Vraagom. She addressed the matter with patience and understanding. She made sure to communicate with me when necessary. I truly appreciate Ms Amanda Vraagom's professionalism. Metropolitan would do well to train all of their personel to behave in such desired manner.
I appreciate my problem being solved without too much hassle.
I appreciate my problem being solved without too much hassle.