********** ACTIVITY ON MY POLICY:WITHOUT EXPLANATION.

The above subject matter and previous discussion refers.

As indicated to Metropolitan on several occasion that this policy was taken out of my stop order by one off your consultant Ms Thabiso Makula without my concerned or approval. Ms Makula decided to remove the policy after she increased the premium from R132.00 to R215.00. I have lodge a dispute with Metropilitan but till to date I have not receive any response or whatsoever, meaning I am not taken seriously as a client. On the 17/03/2021 I called customer service were I requested Stop Order authorization and I was assisted by Nkateko Banda and Petro Branquinho. I was under the impression that the deduction is going to take place on the 15/04/2021 from my stop order, but surprisingly on the 06/03/2021 I receive a letter that state that the policy has lapsed. The question that I am asking myself is that how will I trust Metropolitan with my other policy that I am having after seeing their conduct in the removed policy. It proves to me that consultants are allowed to do ********** activity on client’s policy without any corrective action taken.

In view of the above complaint please reinstate the latter policy and continue with stop order deductions form that, I have send to Metropolitan on the 17/03/2021. My impression is that ,Metropolitan is protection their consultant and their reputation ,hense the policy has lapse without being given any explanation with regard to the dispute that I have submitted to them.

Your Response in this regard will be highly appreciated.