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I had a funeral cover with Metropolitan since the year 2016 and just last year a gentleman by the name of Matthew Warrin, called me to offer me a better funeral cover with better offs and cash payback. I had became interested in it and he had signed me up to the new funeral cover this year and came to my work place to cancel/ deactivate the old funeral policy, so that I don’t have two active policies, however it has now been 5months since I have signed the cancellation policy documents and yet it’s been 5months and deductions from the very same old funeral policy that I had deactivated and signed for are still going off month to month I’ve got a family to look after bills to pay and yet the increased payment of this old funeral policy is making things harder for me to get by. I’ve decided that I will be taking this matter to the Ombudsman as I do have all the proof I need to what I am stating right now I will not suffer whilst Metropolitan is making earnings from my hard earned income.