1 reviews | Active since Mar 2021
*****ulant policy
Im so frustrated Mathando Mkhize *****ly open up a policy without my knowledge she wasn't even my consultant i dont even know how she got my details. it debited directly from my payslip an amount of R688 for 2 months.I went to durban branch on the 28 of January 3 times to submitt what they were requesting and they promised that i will get my refund last month on the 19th but till today have not received my refund or feedback.Ive been trying to call but no Joy.I was easy for them to debit but it takes ages to refund.im even thinking of pulling out on the existing policy because it shows that clients information can be easly *****ed by any of their consultants.And If I dont get assistance ASAP i will spread the word to family and friends who joined metropolitan to pull out.
We acknowledge receipt of your HelloPeter complaint of 20 March 2021.
***** is a very serious allegation and has serious consequences for the Financial Adviser, if the allegation is substantiated. As such it is investigated by our Forensics division and this does take a little longer than an ordinary cancellation would take.
Please bear in mind that:
- After cancellation, it takes about two months in order for Stop Order deductions to stop on your payroll.
- Premiums deducted after cancellation are refunded to the client once we receive it from your payroll.
One of our Client Care Assessors will investigate and revert back to you as soon as possible.
Regards
Client Care Team
We acknowledge receipt of your HelloPeter complaint of 20 March 2021.
***** is a very serious allegation and has serious consequences for the Financial Adviser, if the allegation is substantiated. As such it is investigated by our Forensics division and this does take a little longer than an ordinary cancellation would take.
Please bear in mind that:
- After cancellation, it takes about two months in order for Stop Order deductions to stop on your payroll.
- Premiums deducted after cancellation are refunded to the client once we receive it from your payroll.
One of our Client Care Assessors will investigate and revert back to you as soon as possible.
Regards
Client Care Team
The debit order was stopped last month and im now awaiting for my refund.I really dont understand why this matter is taking so long because i submitted all relevant documents the durban branch which includes an affidavid.I need my refund im tired of waiting
The debit order was stopped last month and im now awaiting for my refund.I really dont understand why this matter is taking so long because i submitted all relevant documents the durban branch which includes an affidavid.I need my refund im tired of waiting
Thank you for your additional comments.
We are busy looking into your complaint in order to see if it cannot be resolved sooners.
Please bear with us a little longer.
Our Client Care Assessor will revert back to you as soon as possible.
Regards
Client Care Team
Thank you for your additional comments.
We are busy looking into your complaint in order to see if it cannot be resolved sooners.
Please bear with us a little longer.
Our Client Care Assessor will revert back to you as soon as possible.
Regards
Client Care Team