CO
Customer O
1 reviews | Active since Sept 2017
29 Jun 2021, 12:09
**********
They **********ly deducted money for a policy I did not join and allocated the policy to someone I do not even know. Getting my money back has been a hustle. It looks like even their call center agents are clueless. Their forensic department is useless. I want my money back from these ******. To think that I was actually considering a policy with them. Thank you for opening my eyes. I would have opened a policy only to struggle when I have to claim.
Helpful (0)
Replies (3)0
Replies (3)
Metropolitan Life's replyOfficial
29 Jun 2021, 13:14Dear Customer One
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to learn of the difficulties/delays you have encountered with your unauthorized deduction.
We take ***** allegations very seriously. Unfortunately investigations of this nature are very involved and therefore time-consuming.
One of our Client Care Assessors will investigate and revert back to you as soon as possible.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to learn of the difficulties/delays you have encountered with your unauthorized deduction.
We take ***** allegations very seriously. Unfortunately investigations of this nature are very involved and therefore time-consuming.
One of our Client Care Assessors will investigate and revert back to you as soon as possible.
Regards
Client Care Team
Metropolitan Life's reply29 Jun 2021, 13:14
Official
Dear Customer One
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to learn of the difficulties/delays you have encountered with your unauthorized deduction.
We take ***** allegations very seriously. Unfortunately investigations of this nature are very involved and therefore time-consuming.
One of our Client Care Assessors will investigate and revert back to you as soon as possible.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to learn of the difficulties/delays you have encountered with your unauthorized deduction.
We take ***** allegations very seriously. Unfortunately investigations of this nature are very involved and therefore time-consuming.
One of our Client Care Assessors will investigate and revert back to you as soon as possible.
Regards
Client Care Team
CO
Customer O's updateReviewer Update
22 Jul 2021, 10:07Thanks to Aletta Clarence I got my money back. She was professional, patient, understanding and kind. She dealt with my case swiftly. After having spoken to many clueless people at metropolitan. It was refreshing to deal with someone like her.
CO
Customer O's update22 Jul 2021, 10:07
Reviewer Update
Thanks to Aletta Clarence I got my money back. She was professional, patient, understanding and kind. She dealt with my case swiftly. After having spoken to many clueless people at metropolitan. It was refreshing to deal with someone like her.
Metropolitan Life's replyOfficial
22 Jul 2021, 12:10Dear Customer One
Thank you for taking the time to share your kind words of appreciation.
What matters to you, matters to us!
Regards
Client Care Team
Thank you for taking the time to share your kind words of appreciation.
What matters to you, matters to us!
Regards
Client Care Team
Metropolitan Life's reply22 Jul 2021, 12:10
Official
Dear Customer One
Thank you for taking the time to share your kind words of appreciation.
What matters to you, matters to us!
Regards
Client Care Team
Thank you for taking the time to share your kind words of appreciation.
What matters to you, matters to us!
Regards
Client Care Team