AM
Alice M
1 reviews | Active since Nov 2021
30 Nov 2021, 12:20
***** was committed by the Rep from Metropolitan using my policy
Hello I have a funeral policy with Metropolitan. To my surprise they deducted More than R1000 for my policy of less than R200 per month. I made an enquiry with them and they said there is an extended member added to my policy with the amount of R995. They promised to resolve the matter but I am still waiting, I've lodged a complain on the 22nd November and since then they didn't give me any feedback or contact me regarding the matter. I ask them that my policy should remain with the agreed monthly installment and for them to cancel that additional member and to also refund my money with immediate effect. I am still waiting for their response
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Replies (3)0
Replies (3)
Metropolitan Life's replyOfficial
30 Nov 2021, 14:28Dear Alice
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to learn of the difficulties you have encountered with an unauthorized deduction.
One of our Client Care Assessors will investigate the matter and revert back to you as soon as possible,
Regards
Client Care team
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to learn of the difficulties you have encountered with an unauthorized deduction.
One of our Client Care Assessors will investigate the matter and revert back to you as soon as possible,
Regards
Client Care team
Metropolitan Life's reply30 Nov 2021, 14:28
Official
Dear Alice
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to learn of the difficulties you have encountered with an unauthorized deduction.
One of our Client Care Assessors will investigate the matter and revert back to you as soon as possible,
Regards
Client Care team
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to learn of the difficulties you have encountered with an unauthorized deduction.
One of our Client Care Assessors will investigate the matter and revert back to you as soon as possible,
Regards
Client Care team
AM
Alice M's updateReviewer Update
22 Dec 2021, 05:13HelloPeter, thanks for assisting me with the company.
The money was refunded but the problem was never solved because unauthorized deduction was made again by Metropolitan on my December salary. How long will it end.
The money was refunded but the problem was never solved because unauthorized deduction was made again by Metropolitan on my December salary. How long will it end.
AM
Alice M's update22 Dec 2021, 05:13
Reviewer Update
HelloPeter, thanks for assisting me with the company.
The money was refunded but the problem was never solved because unauthorized deduction was made again by Metropolitan on my December salary. How long will it end.
The money was refunded but the problem was never solved because unauthorized deduction was made again by Metropolitan on my December salary. How long will it end.
Metropolitan Life's replyOfficial
22 Dec 2021, 08:51Dear Alice
Thank you for your additional comments.
One of our Client Care Assessors will be in contact with your shortly.
Regards
Client Care Team
Thank you for your additional comments.
One of our Client Care Assessors will be in contact with your shortly.
Regards
Client Care Team
Metropolitan Life's reply22 Dec 2021, 08:51
Official
Dear Alice
Thank you for your additional comments.
One of our Client Care Assessors will be in contact with your shortly.
Regards
Client Care Team
Thank you for your additional comments.
One of our Client Care Assessors will be in contact with your shortly.
Regards
Client Care Team