1 reviews | Active since Jun 2019
***** policy
i have a funeral cover with metropolitan my monthly contribution is R263.90 however from January 2019 they are deducting twice .When i inquire with their call center i was told there is someone who was added on my funeral policy without my knowledge .i requested the person to be removed from my cover i was told to write an affidavit /copy of my ID and my bank statement .i have done so instead of my monthly cont to decrease it has gone up again when i call again i was told the inquiry is sent to ***** investigation department .am still waiting for feedback from January .I want metropolitan to refund me back my money and also deal with the financial adviser by the the name of Naidoo Laurence who is buzy fiddling with my policy
Dear Rendani
We acknowledge receipt of your complaint.
We regret to learn of the unauthorized deduction. Please note that your existing group scheme policy is unaffected and the additional deduction is for an additional Metropolitan Dignified Funeral plan - the policy number you indicated on your complaint.
Did you know, you can log your complaint with us directly?
- Web: www.metropolitan.co.za
- Contact Centre: ***
- Client Care: ***
We also note that you already logged your complaint with the Ombudsman for Short Term Insurancem who has referred the matter to the Ombudsman for Long Term Insurance.
As the complaint is however advice-related, the Ombud for Long Term Insurance has referred the matter to the FAIS Ombud on 4 June 2019 and copied us in on this email.
Please note that we view allegations of ***** with the utmost seriousness. It is however a very involved process and may not be resolved as swiftly as you would have liked or we would have preferred.
Your complaint has been allocated to one of our Client Care Assessors, Mrs. Vraagom. We are currently in the process investigating your ***** allegations and are unable to comment at this stage.
Please rest assured that your complaint is being handled.
Regards
Client Care Team
Dear Rendani
We acknowledge receipt of your complaint.
We regret to learn of the unauthorized deduction. Please note that your existing group scheme policy is unaffected and the additional deduction is for an additional Metropolitan Dignified Funeral plan - the policy number you indicated on your complaint.
Did you know, you can log your complaint with us directly?
- Web: www.metropolitan.co.za
- Contact Centre: ***
- Client Care: ***
We also note that you already logged your complaint with the Ombudsman for Short Term Insurancem who has referred the matter to the Ombudsman for Long Term Insurance.
As the complaint is however advice-related, the Ombud for Long Term Insurance has referred the matter to the FAIS Ombud on 4 June 2019 and copied us in on this email.
Please note that we view allegations of ***** with the utmost seriousness. It is however a very involved process and may not be resolved as swiftly as you would have liked or we would have preferred.
Your complaint has been allocated to one of our Client Care Assessors, Mrs. Vraagom. We are currently in the process investigating your ***** allegations and are unable to comment at this stage.
Please rest assured that your complaint is being handled.
Regards
Client Care Team