***** Increase

I have a funeral policy with Metropolitan. Last month I have noticed that my policy was amended without my knowledge. I was then advised by a consultant from Metropolitan to file a complaint and attach the supporting documentation and an affidavit of which I did on 10 November 2021. I have been contacting Metropolitan several times & I was informed that my complaint was forwarded to Forensic Department for Investigation & they informed me that the turnaround time of their investigation is 14 days. I requested to be transferred to Forensic Department to enquire about the status of my complaint & the consultants refused to transfer me. It's been more than a month now & I am still waiting for an outcome of their investigation. I am sick and tired of Metropolitan now. It's about time to approach the Insurance Ombudsman. You're clearly doing this to people because they're not aware that they can approach the Insurance Ombudsman. Should I not get a positive income from the insurance Ombudsman I will approach my Lawyer & Metropolitan will be exposed. I will never recommend Metropolitan to anyone. I am a member of the SANDF & 90% of us have policies with Metropolitan. The same thing happened to them & their complaints are still not resolve by Metropolitan. Metropolitan you're *******.