***** in my account

I'm so dissapointed with your service. I was surprised to the debit go off my account without my knowledge. I was only advised about the cover and did not agree to take up a policy with you. I don't have money for fuel now because of your incompetence. I want the R500 back in my account today before I take further steps. I am going to the Ombudsman regarding this. This is unacceptable! Please call my wife on *** Lebo to sort this *******.