TD
Tiyiselani D
1 reviews | Active since May 2021
06 Jul 2022, 13:56
*****: Funeral Policy amended without my concern.
My policy was ammended without my concern thus increasing the premium for my funeral cover. Upon inquiry and investigations by the metropolitan ***** department it was concluded that it had indeed been opened without my consent and that a refund is due to me. Deductions date back from April and the refund that was given to me was less than what is due back to me and only for 1 month. Ive been making call after call demanding my money back but no one seems to know what is happening exactly.
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Metropolitan Life's replyOfficial
06 Jul 2022, 15:04Good day Tiyiselani
We acknowledge receipt of your complaint sent through the Hellopeter platform. We sincerely apologize for the difficulty that you have encountered with regards to this matter. We pride ourselves on delivering exceptional and unique service to our clients and we sincerely apologize for the inconvenience. One of our Client Care Assessors will investigate the matter and revert back to you as soon as possible.
Regards Client Care Team
We acknowledge receipt of your complaint sent through the Hellopeter platform. We sincerely apologize for the difficulty that you have encountered with regards to this matter. We pride ourselves on delivering exceptional and unique service to our clients and we sincerely apologize for the inconvenience. One of our Client Care Assessors will investigate the matter and revert back to you as soon as possible.
Regards Client Care Team
Metropolitan Life's reply06 Jul 2022, 15:04
Official
Good day Tiyiselani
We acknowledge receipt of your complaint sent through the Hellopeter platform. We sincerely apologize for the difficulty that you have encountered with regards to this matter. We pride ourselves on delivering exceptional and unique service to our clients and we sincerely apologize for the inconvenience. One of our Client Care Assessors will investigate the matter and revert back to you as soon as possible.
Regards Client Care Team
We acknowledge receipt of your complaint sent through the Hellopeter platform. We sincerely apologize for the difficulty that you have encountered with regards to this matter. We pride ourselves on delivering exceptional and unique service to our clients and we sincerely apologize for the inconvenience. One of our Client Care Assessors will investigate the matter and revert back to you as soon as possible.
Regards Client Care Team
TD
Tiyiselani D's updateReviewer Update
23 Aug 2022, 11:08Months of constantly calling metropolitan and yet still i havent received my full refund. Maybe it is time to open a formal ***** charge against this appalling institution.
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Tiyiselani D's update23 Aug 2022, 11:08
Reviewer Update
Months of constantly calling metropolitan and yet still i havent received my full refund. Maybe it is time to open a formal ***** charge against this appalling institution.