1 reviews | Active since Aug 2022
***** by metropolitan
Hello I took insurance in 2019. They never send any communication. I found out 2weeks ago that they wrote all my details wrong. Policy holders name is not me, beneficiary’s is someone I do not know. I tried raising that and they said I need to go to the branch to fix it. 1. What in inconvenience for me to travel to them when they are the one who made such a mistake. 2. They said they will send someone I need to have my ID to prove that I am indeed Sinazo not the Minenhle they wrote. It’s the 23/08/22 today and they said representative will be here by Friday. Nil formal apology person I was talking to was rather bored then being helpful. What will happen to the consultant who made this mistake. Makes me wonder if it’s a mistake or ***** because I filled all the documents with then and I don’t know where they Minenhle Klass name comes from
We acknowledge receipt of your complaint on HelloPeter.
We sincerely apologize for the difficulty that you have encountered with regards to this matter. We pride ourselves on delivering exceptional and unique service to our clients and we sincerely apologize for the inconvenience. One of our Client Care Assessors will investigate the matter and revert back to you as soon as possible.
Regards Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We sincerely apologize for the difficulty that you have encountered with regards to this matter. We pride ourselves on delivering exceptional and unique service to our clients and we sincerely apologize for the inconvenience. One of our Client Care Assessors will investigate the matter and revert back to you as soon as possible.
Regards Client Care Team
Thank you for your additional comments.
Kindly note that a response was sent to your email address on 25th August 2022 at 12.06pm. The response has been resent to your email address at 9.05am this morning.
Regards
Client Care Team
Thank you for your additional comments.
Kindly note that a response was sent to your email address on 25th August 2022 at 12.06pm. The response has been resent to your email address at 9.05am this morning.
Regards
Client Care Team
Thank you for your additional comments, the content of which is noted.
Our Client Care Assessor reverted back to you yesterday around 12:05 via email, explaining what happened and that it was not ***** that caused the error.
You are welcome to check your emails and revert back to the Assessor, if there is anything further that we need to assist you with.
Regards
Client Care Team
Thank you for your additional comments, the content of which is noted.
Our Client Care Assessor reverted back to you yesterday around 12:05 via email, explaining what happened and that it was not ***** that caused the error.
You are welcome to check your emails and revert back to the Assessor, if there is anything further that we need to assist you with.
Regards
Client Care Team