***** at Metropolitan

A while back i received a call from one of metropolitan consaltants claiming to do an upgrade on the policy that i have with metropolitan policy no: ***, little did i know that the phone call was misleading and under false pretence as the policy with the following policy number *** was added on top of the other policy that i have. Metropolitan started deducting money from my account without even sending me the policy documents. Now i am wondering how do u cover a persons funeral under 2 different policies from the same company with high payouts? As if that was not enough metropolitan went ahead and did the worst now the have opened a life cover on my behalf that i did not even give concern to and again they started deducting money again from my account without my concern or my approval. Policy number of life cover ***. After all this i called metropolitan to have the cases investigated they did investigate i think because i was refunded for the two policies. However noone got back to me to explain what happened i just received a msg from Metropolitan notifying me that the money will be refunded, little did i know that they they are still going to deduct money for the month of May. As i am writing this review i am waiting for metropolitan to refund me money taken from my account. I have sent them proof of deduction and bank statements for the payment to me made but instead i received a msg from one of their *********** consultant claiming that i should send proof of payment who later recalled the email. Can Metropolitan refund me my money as i am now in areas of my accounts because of them.