NP
Nkosenhle P
1 reviews | Active since Mar 2021
18 Mar 2021, 14:41
*****
Good day My name is Nkosenhle Zuma. Metropolitan's consultant app**** for policies without my consent in december. I have tried many times to contact them (emails&calls) until i went there myself. Their service is very poor because i have cancelled those policies all thanks to the company i work for. Now im waiting for my refund from them they keep saying it long process while it was'nt a long process when they decucted money from my salary. I am really fed up with metropolitan and i wish to pull out from them.
Nkosenhle Zuma *** Policy number : *** & ***
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Metropolitan Life's replyOfficial
18 Mar 2021, 16:13Dear Nkosenhle Zuma
We acknowledge receipt of your complaint on HelloPeter.
We regret to learn of the challenges you have encountered to your policy and claim your refund.
***** is a very serious allegation and we do need to thoroughly investigate any such allegations.
Regrettably the site blanks out numbers, so we are unable to see which policy/policies you are referring to .
One of our Client Care Assessors will however contact you shortly in order to obtain more information that allows us to investigate the matter.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We regret to learn of the challenges you have encountered to your policy and claim your refund.
***** is a very serious allegation and we do need to thoroughly investigate any such allegations.
Regrettably the site blanks out numbers, so we are unable to see which policy/policies you are referring to .
One of our Client Care Assessors will however contact you shortly in order to obtain more information that allows us to investigate the matter.
Regards
Client Care Team
Metropolitan Life's reply18 Mar 2021, 16:13
Official
Dear Nkosenhle Zuma
We acknowledge receipt of your complaint on HelloPeter.
We regret to learn of the challenges you have encountered to your policy and claim your refund.
***** is a very serious allegation and we do need to thoroughly investigate any such allegations.
Regrettably the site blanks out numbers, so we are unable to see which policy/policies you are referring to .
One of our Client Care Assessors will however contact you shortly in order to obtain more information that allows us to investigate the matter.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We regret to learn of the challenges you have encountered to your policy and claim your refund.
***** is a very serious allegation and we do need to thoroughly investigate any such allegations.
Regrettably the site blanks out numbers, so we are unable to see which policy/policies you are referring to .
One of our Client Care Assessors will however contact you shortly in order to obtain more information that allows us to investigate the matter.
Regards
Client Care Team