*****

I took out a retirement policy with Metropolitan a few years back and every month they seem to debit my bank account, only to found out recently upon calling their customer care line a few times that the "Policy Holders" details of my policy has changed.

I was promised that they are going to investigate and get back to me the next week and it has been 3 weeks now and no word from them yet.

I called in last week again and was told to stay online and after about 17 minutes hanged up. Not very good customer service I tell you. And then they have the nerve to send me an sms to rate their service. Seriously now?