PN
Petunia N
1 reviews | Active since Apr 2021
18 May 2021, 07:34
FOLLOW UP ON UNPAID REFUNDS AND ONGOING CANCELLED STOP ORDERS:***
I recently shared my review regarding this matter which I believe it was hundled with matter of urgency as I got feedback that the policy is cancelled and I will received my refunds till April 2021 from Feb 2021,but to my surprise and further disappointment I only received two of those refunds and metropolitan is still deducting via stop order as in to date my May paysheet reflects the stop order. Furthermore I have been trying and making contacts again requesting why they are not keeping with what was agreed on but no respond they only saying will call within 48 hours till now still waiting.
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Replies (3)
Metropolitan Life's replyOfficial
18 May 2021, 12:39Dear Petunia
We acknowledge receipt of your complaint on HelloPeter.
We regret to learn of your disappointment with the cancelled policy premiums still being debited after we have confirmed your policy is cancelled.
Please note that we did previously confirm that all premiums received after cancellation would be refunded as soon as we receive them.
Please bear in mind that stop order deductions take about two months to activate and by the same token, to cancel.
Also please bear in mind that we don't receive the payment from your employer on the same day they deduct it from your salary:
We acknowledge receipt of your complaint on HelloPeter.
We regret to learn of your disappointment with the cancelled policy premiums still being debited after we have confirmed your policy is cancelled.
Please note that we did previously confirm that all premiums received after cancellation would be refunded as soon as we receive them.
Please bear in mind that stop order deductions take about two months to activate and by the same token, to cancel.
Also please bear in mind that we don't receive the payment from your employer on the same day they deduct it from your salary:
- We only receive a bulk payment for all their employees with policies at Metropolitan much later.
- After we receive the payment, it also takes a few days to distribute the payment across the list of policies on the payment schedule.
One of our Client Care Assessors will investigate and revert back to you in more detail around the cancellation date, expected termination date of the stop order deductions and refunds, as they pertain to your specific policy.
Regards
Client Care team
Metropolitan Life's reply18 May 2021, 12:39
Official
Dear Petunia
We acknowledge receipt of your complaint on HelloPeter.
We regret to learn of your disappointment with the cancelled policy premiums still being debited after we have confirmed your policy is cancelled.
Please note that we did previously confirm that all premiums received after cancellation would be refunded as soon as we receive them.
Please bear in mind that stop order deductions take about two months to activate and by the same token, to cancel.
Also please bear in mind that we don't receive the payment from your employer on the same day they deduct it from your salary:
We acknowledge receipt of your complaint on HelloPeter.
We regret to learn of your disappointment with the cancelled policy premiums still being debited after we have confirmed your policy is cancelled.
Please note that we did previously confirm that all premiums received after cancellation would be refunded as soon as we receive them.
Please bear in mind that stop order deductions take about two months to activate and by the same token, to cancel.
Also please bear in mind that we don't receive the payment from your employer on the same day they deduct it from your salary:
- We only receive a bulk payment for all their employees with policies at Metropolitan much later.
- After we receive the payment, it also takes a few days to distribute the payment across the list of policies on the payment schedule.
One of our Client Care Assessors will investigate and revert back to you in more detail around the cancellation date, expected termination date of the stop order deductions and refunds, as they pertain to your specific policy.
Regards
Client Care team
PN
Petunia N's updateReviewer Update
10 Jun 2021, 09:34Good day
According to the correspondence I got via email attachments it was said that May 2021 would be the last deduction and after a 2 weeks from date of response, which was 19 May 2021 i would get an update about my outstanding refund for May. Sadly I'm still awaiting for that May 2021 refund and furthermore Metropolitan is still deducting in my June 2021 paysheet so this openly proves that Metropolitan could keep their promises because as I previously stated that they don't care about how the conduct the customer services especially if you have a complain. I have tried mu utmost best to get metropolitan to resolve this but it seems I must get the run around before being assisted they don't even give you any update, as the matter is known by ombuds I'll also forward this response to inform that Metropolitan couldn't keep to their promises.
According to the correspondence I got via email attachments it was said that May 2021 would be the last deduction and after a 2 weeks from date of response, which was 19 May 2021 i would get an update about my outstanding refund for May. Sadly I'm still awaiting for that May 2021 refund and furthermore Metropolitan is still deducting in my June 2021 paysheet so this openly proves that Metropolitan could keep their promises because as I previously stated that they don't care about how the conduct the customer services especially if you have a complain. I have tried mu utmost best to get metropolitan to resolve this but it seems I must get the run around before being assisted they don't even give you any update, as the matter is known by ombuds I'll also forward this response to inform that Metropolitan couldn't keep to their promises.
PN
Petunia N's update10 Jun 2021, 09:34
Reviewer Update
Good day
According to the correspondence I got via email attachments it was said that May 2021 would be the last deduction and after a 2 weeks from date of response, which was 19 May 2021 i would get an update about my outstanding refund for May. Sadly I'm still awaiting for that May 2021 refund and furthermore Metropolitan is still deducting in my June 2021 paysheet so this openly proves that Metropolitan could keep their promises because as I previously stated that they don't care about how the conduct the customer services especially if you have a complain. I have tried mu utmost best to get metropolitan to resolve this but it seems I must get the run around before being assisted they don't even give you any update, as the matter is known by ombuds I'll also forward this response to inform that Metropolitan couldn't keep to their promises.
According to the correspondence I got via email attachments it was said that May 2021 would be the last deduction and after a 2 weeks from date of response, which was 19 May 2021 i would get an update about my outstanding refund for May. Sadly I'm still awaiting for that May 2021 refund and furthermore Metropolitan is still deducting in my June 2021 paysheet so this openly proves that Metropolitan could keep their promises because as I previously stated that they don't care about how the conduct the customer services especially if you have a complain. I have tried mu utmost best to get metropolitan to resolve this but it seems I must get the run around before being assisted they don't even give you any update, as the matter is known by ombuds I'll also forward this response to inform that Metropolitan couldn't keep to their promises.
Metropolitan Life's replyOfficial
10 Jun 2021, 11:56Dear Petunia
Thank you for your additional comments.
We have diarised the matter to check weekly if your premiums have been received and can refund it.
We are busy investigating why the June 2021 premium still deducted, as wit was expected to stop in June.
We will revert back to you as soon as possible.
Regards
Client Care Team
Thank you for your additional comments.
We have diarised the matter to check weekly if your premiums have been received and can refund it.
We are busy investigating why the June 2021 premium still deducted, as wit was expected to stop in June.
We will revert back to you as soon as possible.
Regards
Client Care Team
Metropolitan Life's reply10 Jun 2021, 11:56
Official
Dear Petunia
Thank you for your additional comments.
We have diarised the matter to check weekly if your premiums have been received and can refund it.
We are busy investigating why the June 2021 premium still deducted, as wit was expected to stop in June.
We will revert back to you as soon as possible.
Regards
Client Care Team
Thank you for your additional comments.
We have diarised the matter to check weekly if your premiums have been received and can refund it.
We are busy investigating why the June 2021 premium still deducted, as wit was expected to stop in June.
We will revert back to you as soon as possible.
Regards
Client Care Team