First time and last will never work will metropolitan in my life

I have been writing a review it's 4th time now with no positive feedback about my claim that I made in 14 November 2023 its bee full 2 months without them following up on it its draining because last week they debited R219 for this policy that a made a claim for that I don't understand how cz theirs a claim already that I don't even know what's going on with. I have been calling non stop the only response that I got was the person that was busy with my claim is on leave that was it! They are no professional enough to attend the claims bt they are so fast to debit the money the last cent that I had.....I had enough with metropolitan it was my first and last I will never join them again ever again