FF*** Frustrated

I have submitted the claims documents on the 2nd of July 2018. Up to this day no payout. I was told that the turn around time is 48 hours. I am frustrated because the funeral is this Saturday on 07.07.18 and there's nothing that is paid for. I am dealing with the pain of losing a loved one and momentum is stressing me out. I can't get through to the claims department. I am being told that the claim was supposed to be finalized. I am frustrated.