Feel ****med

So disappointed with Metropolitan they have deducted more money than they should have, when I reported this they requested for bank statement, payslip and affidavit and I have submitted the requested documents that was 21st December 2022. They sent me an SMS that the case is with forensics being investigated. What I really find soo unfair as the client you have an agreement on the policy amount you've taken but still they decide to deduct more when you want your money back they tell you that you must wait for the investigation why is the client being punished for their employees incompetency?? They have messed up my budget how can you deduct a whole R852 when you suppose to deduct R176 😠 on top of it your told the investigation takes 3 weeks