Feedback

I have just spoken to one of Metropolitan' representative. I cannot believe what I just heard. This policy has been paid up a long time ago covering my dad in law and standing on cover of R11708. I have to proof that what we paid for. I have paid for the funeral service, the hospital mortuary fees, the flowers, the leaflets, the catering. They will only pay for the funeral home that amounted to R6500. We did not keep physical proof of the receipt, not knowing that this would be the issue, I have send all the bank statements showing some of this and still this not good enough. If a claim is sent in pertaining to the death of one of the members of the policy, this must be processed urgently and without question as the policy payout amount is covered. I expect this to be resolved today and the covered amount to be paid out as soon as possible. Regards Alta Witten