1 reviews | Active since Apr 2021
FED-UP
Metropolitan has been making me wait for no reason. I've been to metropolitan to claim my policy. Metropolitan has said to me that my claims has been approved and that all I need to do now is to wait for 48 hours. 48 hours went by and still there was nothing . I called them after 48 hours to let them know that nothing has been paid out yet . I was told that some documents were still needed thats why nothing was paid out. I then went back to Metropolitan to submit the necessary documents that was needed . Metropolitan then told that everything is correct and approved AGAIN . I was now told to wait another 6 weeks. After 6 weeks had gone by ,I called metropolitan AGAIN and I was told AGAIN that there are more documents needed. I went back to metropolitan AGAIN to give them documents that they asked for. Everytime I go to metropolitan I give them all the necessary documents for my claim that they require. Everytime metropolitan tells me to wait for a certain period of time for my claim to be paid ,I wait . But at the end my claim is never paid out. Everytime when it's time for it to be paid out then there is something new that Metropolitan wants . I have been waiting for more then 3 months now . Till this hour I haven't received anything from metropolitan. Metropolitan doesn't atleast inform me as to how far my claim is . Metropolitan has to do something immediately. If this review is not enough I will surely take this matter further.
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to learn of the delays you have experienced with your claim. Please accept our sincere apologies for the breakdown in service so far.
Regrettably your post does not contain sufficient information to trace the policy you have claimed on.
One of our Client Care Assessors will investigate and revert back to you as soon as possible.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to learn of the delays you have experienced with your claim. Please accept our sincere apologies for the breakdown in service so far.
Regrettably your post does not contain sufficient information to trace the policy you have claimed on.
One of our Client Care Assessors will investigate and revert back to you as soon as possible.
Regards
Client Care Team
