Family Funeral cover cancelled when spouse is still alive

I've been trying to reinstate a family funeral cover since the 3 June 2024 since my mother passed away on 29 May 2024. Your consult cancelled a cover that I took out in 2007 instead of updating with my fathers details as the spouse that is still alive. I've tried every week since then calling and speaking to Martha who constantly tells me she will call back. I believe this policy is sitting with the reinstatements, the policy number is ***, the spose Mr Gengan Govender is still alive ID: ***

further this the premiums for my mothers policy and the funeral cover was taken at the end of May 2024, why when my mother passed away on 29 May 2024.

I am disgusted to say the least about the service that I received from your team, please can I urgently have feedback on the

policy reinstatement - *** Premiums taken at EOM May 2024 Beneficiary details for the family cover and funeral cover.

its unacceptable stress you are causing me