False information provided

I have logged a complaint on my re-drawal because i was given false information about the pay out, My name is Martin Maleka and I would like to log a formal complaint regarding the false information i was provided to me. I have been waiting for over 14 days for my payment and every time i call i get different agents that the give different information. Firstly upon submitting all the documents at your Maponya branch i was told that i was gonna get my payment in 48 hours, 48 hours passed and still nothing, no communication of some sort. The i tried contacting your customer services was told that your turn around time is 48 hours and someone will call me till today no phone calls, I don't have means of communicating, All i need is my money to be paid out ASAP as i do not want to deal with you consultants anymore. I don't think its fair for anyone to be given such false information