ZK
ZUKISWA K

1 reviews | Active since Feb 2018

23 Nov 2018, 14:14

FALSE ADVERTISING

I app**** for funeral cover with a lady by the name Athule Vananda who personally came to my home , we went through the premiums together.. 27th October funds were debited from my account but I haven't received a contract from you guys. Contract came 3days after and everything in that contract was incorrect my sons name was spelled incorrect, the premiums written in that contract are not those I discussed with the lady and my Father was not covered, I reversed the funds you guys debited because everything was incorrect. Please stop sending me letters about the missed payments because I never agreed to what is stated in that contract the policy number is ********** **********

0
Replies (1)
Metropolitan Life
Metropolitan Life's reply28 Nov 2018, 14:39
Official
Dear Zukiswa.  Thank you for sharing your concerns with us.  Please accept our sincere apology for any unacceptable service.  A service consultant will be in contact with you to assist.  
Warm regards:  Metropolitan Client Care