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1 reviews | Active since Sept 2016

26 Sept 2016, 09:09

Failure to Process my documents

<p>Hello Peter,</p> <p>On the 16th of September i have sent Metropolitan my surrender documents and they acknowledge that they have receive the documents. When i Phoned the customer line i was told they will be processed within 5 days. Only to be dissapointed when i phone again today (26 September 2016) that my documents has not been touched/processed yet. Iam so dissapointed by their service that i will never refer even my worst enemy to them. </p> <p>Please assist me in getting Metropolitan to process my documents as soon as possible as i need to use the money urgently, as in yesterday.</p> <p> </p> <p>Thank you Peter in advance.</p>

0
Replies (3)
Metropolitan Life
Metropolitan Life's reply26 Sept 2016, 09:44
Official

Dear Ms. Ngobeni

Thank you for raising your concern with our office.

We always strive to serve all our clients well and appreciate your feedback and comments as these enable us to learn how to better serve you, our valued client.

We will investigate your complaint and revert back to you by return email as soon as possible.

Kind regards

Aletta Clarence

Metropolitan Client Care

***

Tel: ***

Fax: ***

Best regards,

's update21 Oct 2016, 14:12
Reviewer Update

Thank you to Hello Peter and Metropolitan for your assistance. i have received my money

Metropolitan Life
Metropolitan Life's reply21 Oct 2016, 14:52
Official

Dear Ms. Ngobeni

Thank you for updating your complaint on hellopeter.

It is our privilege to have been able to assist.

Kind regards

Aletta Clarence

Metropolitan Client Care

***

Tel: ***

Fax: ***

Best regards,