SM
Sboniso M
1 reviews | Active since Jul 2020
20 Jul 2020, 17:16
Failure to process a claim in the 48 hours as promised
I submitted a funeral claim on the 15th of July 2020 for the death of my grandfather and 5 days later still no funds in my account. Metropolitan claims to process and have funds available for all claims within 48 hours but they have clearly failed to uphold this policy in my case. We have had to bury my grandfather without the funds made available to us. I'm a definitely not happy with this service and will be moving my business elsewhere.
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Metropolitan Life's replyOfficial
21 Jul 2020, 08:56Dear Sboniso Mhlongo
We acknowledge receipt of your HelloPeter post.
Please accept our sincere condolences at the loss of your grandfather.
We always strive to serve all our clients well and regret that you have experienced delays around the claim you submitted.
One of our Client Care Assessors will investigate and revert back to you as soon as possible.
Regards
Client Care Team
We acknowledge receipt of your HelloPeter post.
Please accept our sincere condolences at the loss of your grandfather.
We always strive to serve all our clients well and regret that you have experienced delays around the claim you submitted.
One of our Client Care Assessors will investigate and revert back to you as soon as possible.
Regards
Client Care Team
Metropolitan Life's reply21 Jul 2020, 08:56
Official
Dear Sboniso Mhlongo
We acknowledge receipt of your HelloPeter post.
Please accept our sincere condolences at the loss of your grandfather.
We always strive to serve all our clients well and regret that you have experienced delays around the claim you submitted.
One of our Client Care Assessors will investigate and revert back to you as soon as possible.
Regards
Client Care Team
We acknowledge receipt of your HelloPeter post.
Please accept our sincere condolences at the loss of your grandfather.
We always strive to serve all our clients well and regret that you have experienced delays around the claim you submitted.
One of our Client Care Assessors will investigate and revert back to you as soon as possible.
Regards
Client Care Team