1 reviews | Active since Mar 2022
Failure to deliver Funeral Benefits
I have tried to engage with Metropolitan Life since November 2023 and today 2 April 2024 regarding a Dove's Funeral Policy taken over by Metropolitan HOME SERVICES DIVISION, which was initiated in 1952. I started with a personal visit to their Pietermaritzburg branch in November and then a visit to the Umhlanga Cornubia branch in February with several emails since then and many attempted phone calls to their Call Centre which on several occasions have been truncated by the Call Centre. It appears impossible to get a Manager; notwithstanding all their "comforting" words on the automated telephone system as to how they take their customers so seriously!
The bottom line is that they are failing to link the Funeral Policy book which is fully paid up with their computerized system and to give the family a modern certificate with the current value which will make any claim easier when that is required.
Strangely enough, my wife's policy which was taken out 8 years after her mother's was found and a modern certificate issued.
I am so disappointed in the company that I will have to now resort to the Industry's OMBUDSMAN.
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to read that you have not been assisted to your satisfaction.
Please note that not all Doves and Saffas policies came over to Metropolitan.
One of our Escalation Specialists will reach out to you, to obtain scanned copies of the cover and pages of your mother's booklet in order to trace if it ever came over to Metropolitan and what happened to it, if it did come over to us.
Please reply directly to the Escalation Specialist's email and also include a letter of authority, signed by the policy owner, giving us permission to divulge her policy values via your email (assuming of course, that the policy is confirmed to be with Metropolitan).
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to read that you have not been assisted to your satisfaction.
Please note that not all Doves and Saffas policies came over to Metropolitan.
One of our Escalation Specialists will reach out to you, to obtain scanned copies of the cover and pages of your mother's booklet in order to trace if it ever came over to Metropolitan and what happened to it, if it did come over to us.
Please reply directly to the Escalation Specialist's email and also include a letter of authority, signed by the policy owner, giving us permission to divulge her policy values via your email (assuming of course, that the policy is confirmed to be with Metropolitan).
Regards
Client Care Team