lM
lesego M
1 reviews | Active since Jul 2021
29 Jul 2021, 14:32
failling to get my money from Metropolitan
I have funeral policy with Metropolitan for over 5years and on the 30June I requested for a cash back which is R722 to my surprisingly I only received R211. I've been calling Metropolitan almost everyday but I'm not getting accurate answer...where is my R510?? i just dmt get it why should I struggle to cash out my own cash back
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Replies (3)
Metropolitan Life's replyOfficial
29 Jul 2021, 17:40Dear Lesego
We acknowledge receipt of your complaint on HelloPeter.
We regret to learn that you have encountered delays with your CashBack claim. Please accept our sincere apology for any poor service experienced thus far.
One of our Client Care Assessors will investigate and revert back to you as soon as possible.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We regret to learn that you have encountered delays with your CashBack claim. Please accept our sincere apology for any poor service experienced thus far.
One of our Client Care Assessors will investigate and revert back to you as soon as possible.
Regards
Client Care Team
Metropolitan Life's reply29 Jul 2021, 17:40
Official
Dear Lesego
We acknowledge receipt of your complaint on HelloPeter.
We regret to learn that you have encountered delays with your CashBack claim. Please accept our sincere apology for any poor service experienced thus far.
One of our Client Care Assessors will investigate and revert back to you as soon as possible.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We regret to learn that you have encountered delays with your CashBack claim. Please accept our sincere apology for any poor service experienced thus far.
One of our Client Care Assessors will investigate and revert back to you as soon as possible.
Regards
Client Care Team
lM
lesego M's updateReviewer Update
29 Jul 2021, 21:44okay I just hope I won't forfeit my money as many Metropolitan clients are complaining about that...
so how many days should I give you to attend to this matter because I have wait so long that I even lost faith in Metropolitan
coz it has took forever...and I have lost so much airtime trying to reach out to Metropolitan client service
so how many days should I give you to attend to this matter because I have wait so long that I even lost faith in Metropolitan
coz it has took forever...and I have lost so much airtime trying to reach out to Metropolitan client service
lM
lesego M's update29 Jul 2021, 21:44
Reviewer Update
okay I just hope I won't forfeit my money as many Metropolitan clients are complaining about that...
so how many days should I give you to attend to this matter because I have wait so long that I even lost faith in Metropolitan
coz it has took forever...and I have lost so much airtime trying to reach out to Metropolitan client service
so how many days should I give you to attend to this matter because I have wait so long that I even lost faith in Metropolitan
coz it has took forever...and I have lost so much airtime trying to reach out to Metropolitan client service
Metropolitan Life's replyOfficial
30 Jul 2021, 09:03Dear Lesego
Thank you for your additional comments.
Our Client Care Assessor should be in contact with you soonest.
Regards
Client Care Team
Thank you for your additional comments.
Our Client Care Assessor should be in contact with you soonest.
Regards
Client Care Team
Metropolitan Life's reply30 Jul 2021, 09:03
Official
Dear Lesego
Thank you for your additional comments.
Our Client Care Assessor should be in contact with you soonest.
Regards
Client Care Team
Thank you for your additional comments.
Our Client Care Assessor should be in contact with you soonest.
Regards
Client Care Team