1 reviews | Active since Jan 2025
failing to disclose policy terms and condition of a policy - *****ulant to do sales and ****
Bantu from Metropolitan financial advisor ,advice me as I was in need of covering my relative , to add him on my existing policy because it will not have many terms like a new policy , and he fail to disclose many terms which were today said by her Manager Siphumelele today the 7th of January 2025 , he said as I signed the policy on the 17th of July 2024 the member is full covered same day but waiting period is 6months which is december 2024 irrespective of the premiums being paid as he is going to the office same day to submit and for my payroll to get it before the 25th of my payday July 2024 , Bantu gave the feed back that my policy is on and active now as from the signing date in July 2024 and , today the his manager told me that stop oder can take 3months till October 2024 , however in october 2024 Bantu came to do onother sale of adding or top up the policy since 50thausand joined in July 2024, is a full cover now , we added 20tausand which he told me it a one moth waiting period , my Question is to her manager how was Bantu adding 20tausand in October knowing its was still a waiting period for 50tausand stop oder , it just because he didnt disclose that information to me , I lost my relative went to Metropolitan to do a claim as according to my knowledge starting from July six months was in December 2024, I was told by Bantu I dont have have any claim due now , my claim is due in MARCH 2025,again the the 20tausand stopoder got a 3months waiting period which is November ,December and January 2025.Bantu had never disclose many terms for him policy was good and ready in December 2024 for any payout , I gave him my new email for my policy sent out , nothing was sent he is the only person with my documents till to date
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to read of your relatives passing. Our sincere condolences go out to you and your family during this time of bereavement.
Please note that for our Metropolitan Funeral Plan product, cover (and waiting periods) start on the first day of the month in which we receive your first premium for that cover. Where cover is increased, a new waiting period applies to the increased portion of cover and this may overlap with the waiting period of the initial cover, if the first waiting period has not expired.
For Bank Debit Order mode of payment, we are often able to effect the first deduction in the same month that you apply for the cover or the next month. For Stop Order mode of payment, it may take about two or three months to start receiving premiums, due to closing dates for compilation of magnetic tapes at our end and closing dates for implementation of these tapes on your employer's payroll.
One of our Escalation Specialists will investigate all the facets of your complaint and revert back to you as soon as possible.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to read of your relatives passing. Our sincere condolences go out to you and your family during this time of bereavement.
Please note that for our Metropolitan Funeral Plan product, cover (and waiting periods) start on the first day of the month in which we receive your first premium for that cover. Where cover is increased, a new waiting period applies to the increased portion of cover and this may overlap with the waiting period of the initial cover, if the first waiting period has not expired.
For Bank Debit Order mode of payment, we are often able to effect the first deduction in the same month that you apply for the cover or the next month. For Stop Order mode of payment, it may take about two or three months to start receiving premiums, due to closing dates for compilation of magnetic tapes at our end and closing dates for implementation of these tapes on your employer's payroll.
One of our Escalation Specialists will investigate all the facets of your complaint and revert back to you as soon as possible.
Regards
Client Care Team