kS
khomotso S
1 reviews | Active since Oct 2016
07 May 2025, 12:38
Extremely poor service from admin and refusal to give me my policy documents
Momentum admin support is thee most useless platform ever, it’s saddening the kind of service we are paying for and receiving from them, its really sad
It’s been almost 3 weeks of me asking for my policy documents and no one cares to reply, tried calling the call centre and I would hold for hours.
I am beyond annoyed with the service and I regret ever taking a cover with them
Helpful (0)
Replies (2)0
Replies (2)kS
khomotso S's updateReviewer Update
07 May 2025, 11:31Good day
Thank you for the prompt response the issue has been resolved
Thank you for the prompt response the issue has been resolved
kS
khomotso S's update07 May 2025, 11:31
Reviewer Update
Good day
Thank you for the prompt response the issue has been resolved
Thank you for the prompt response the issue has been resolved
Metropolitan Life's replyOfficial
07 May 2025, 13:40 Dear K****tso
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and regret reading that you have been experiencing difficulties with your service request.
One of our Escalation Specialists will investigate and revert back to you as soon as possible.
Regard
Metropolitan Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and regret reading that you have been experiencing difficulties with your service request.
One of our Escalation Specialists will investigate and revert back to you as soon as possible.
Regard
Metropolitan Client Care Team
Metropolitan Life's reply07 May 2025, 13:40
Official
Dear K****tso
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and regret reading that you have been experiencing difficulties with your service request.
One of our Escalation Specialists will investigate and revert back to you as soon as possible.
Regard
Metropolitan Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We always strive to serve all our clients well and regret reading that you have been experiencing difficulties with your service request.
One of our Escalation Specialists will investigate and revert back to you as soon as possible.
Regard
Metropolitan Client Care Team