NM
Noluvo M
1 reviews | Active since Sept 2023
11 Sept 2023, 11:28
Extremely poor service
Extremely Poor service at Mthatha plaza, I arrived at 8:38 here and time is now 11:24 and I have not been helped. Last week I came and could be helped because there was loadshedding and they don’t have backup, a whole metropolitan with no backup when a Chinise shop next door does. I’m happy I surrendered the investment I had with them.
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Metropolitan Life's replyOfficial
11 Sept 2023, 11:51Dear Noluvo
We acknowledge receipt of your complaint on Hellopeter.
We are sorry to read about the delay you are experiencing at our branch, due to the regional loadshedding schedule.
Unfortunately your post did not contain sufficient information in order for us to assist you telephonically or digitally.
Did you know you could reach out to us electronically, especially if your personal and contact detials are up to date on our records?
We will arrange that one of our Contact Centre consultants reach out to you as soon as possible to se how we can assist.
Regards
Client Care Team
We acknowledge receipt of your complaint on Hellopeter.
We are sorry to read about the delay you are experiencing at our branch, due to the regional loadshedding schedule.
Unfortunately your post did not contain sufficient information in order for us to assist you telephonically or digitally.
Did you know you could reach out to us electronically, especially if your personal and contact detials are up to date on our records?
- Client Services Contact Centre - ***
- Whatsapp (Self Service) Option - ***- Start the conversation with "Hi"
- Email - ***
- Web - www.metropolitan.co.za
We will arrange that one of our Contact Centre consultants reach out to you as soon as possible to se how we can assist.
Regards
Client Care Team
Metropolitan Life's reply11 Sept 2023, 11:51
Official
Dear Noluvo
We acknowledge receipt of your complaint on Hellopeter.
We are sorry to read about the delay you are experiencing at our branch, due to the regional loadshedding schedule.
Unfortunately your post did not contain sufficient information in order for us to assist you telephonically or digitally.
Did you know you could reach out to us electronically, especially if your personal and contact detials are up to date on our records?
We will arrange that one of our Contact Centre consultants reach out to you as soon as possible to se how we can assist.
Regards
Client Care Team
We acknowledge receipt of your complaint on Hellopeter.
We are sorry to read about the delay you are experiencing at our branch, due to the regional loadshedding schedule.
Unfortunately your post did not contain sufficient information in order for us to assist you telephonically or digitally.
Did you know you could reach out to us electronically, especially if your personal and contact detials are up to date on our records?
- Client Services Contact Centre - ***
- Whatsapp (Self Service) Option - ***- Start the conversation with "Hi"
- Email - ***
- Web - www.metropolitan.co.za
We will arrange that one of our Contact Centre consultants reach out to you as soon as possible to se how we can assist.
Regards
Client Care Team