Extremely Bad Service

I am disgusted by Metropolitan Queenstown. We moaning the death of my mother, when my father went to Metropolitan Queenstown he was made to wait for over two hours and the branch was not busy. All he wanted to do was submit claims. He was assisted with my brother by Nomfezeko Sajini a very useless consultant who told them that my mother should have update her policy after retirement. So she is not gonna process the funeral benefit till the policy is updated. We ask a family friend to assist and she tells us she should have done the claim. She calls her and she tells her she was tired and she still NOT going to do the claim today. She will do it on Monday. How dare she gives us the ******** Service. My mother has been with metropolitan for years is this the **** we have to go through to access what is wrightfully hers.<br> <br> The funeral is on the 5th December and arrangements have to be done by 01 December<br> <br> Please sort this fast or I am contacting the insurance ombudsman by 15:00 if I don't get any correspondence from you. And I want to know what is going to happen to her for this.