MB
Maud B
1 reviews | Active since Feb 2016
09 Feb 2019, 16:11
Extremely bad service
Have a paid up funeral cover. Husband passed on 22/01/2019. Phoned Metropolitan on several occasions for the past 3 weeks. We got transferred from one person to another then told they will call back. Even tried to speak to a supervisor or manager and was told every time they are in meetings. Needless to say NO ONE has called back
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Metropolitan Life's replyOfficial
11 Feb 2019, 08:42Dear Maud
We regret to learn of your husband's passing. Please accept our condolences at this time of bereavement.
We are sorry to learn that you have had a poor client service experience.
Regrettably your post did not contain a telephone number so that we can call you.
One of our Client Care Assessors will email you directly for your telephone number and more information in order to trace the policy and assist you.
Regards
Client Care Team
We regret to learn of your husband's passing. Please accept our condolences at this time of bereavement.
We are sorry to learn that you have had a poor client service experience.
Regrettably your post did not contain a telephone number so that we can call you.
One of our Client Care Assessors will email you directly for your telephone number and more information in order to trace the policy and assist you.
Regards
Client Care Team
Metropolitan Life's reply11 Feb 2019, 08:42
Official
Dear Maud
We regret to learn of your husband's passing. Please accept our condolences at this time of bereavement.
We are sorry to learn that you have had a poor client service experience.
Regrettably your post did not contain a telephone number so that we can call you.
One of our Client Care Assessors will email you directly for your telephone number and more information in order to trace the policy and assist you.
Regards
Client Care Team
We regret to learn of your husband's passing. Please accept our condolences at this time of bereavement.
We are sorry to learn that you have had a poor client service experience.
Regrettably your post did not contain a telephone number so that we can call you.
One of our Client Care Assessors will email you directly for your telephone number and more information in order to trace the policy and assist you.
Regards
Client Care Team