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Remofiloe L
1 reviews | Active since Mar 2021
17 Oct 2023, 10:21
Estate late account enquiry
I am working on an estate late account and need written confirmation from you as to whether the deceased had any accounts with you? what is the status of these accounts? I have sent emails to *** and they have not been responded to or even acknowledged, calls are not answered as your line is always experiencing high call volumes.
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Replies (2)
Metropolitan Life's replyOfficial
17 Oct 2023, 10:49Dear Remofiloe
We acknowledge receipt of your complaint.
As Metropolitan we strive in providing excellent service to all our clients. We confirm that we are busy investigating your complaint. One of our escalation specialist will revert back to you shortly.
Yours sincerely,
Client Care Team
We acknowledge receipt of your complaint.
As Metropolitan we strive in providing excellent service to all our clients. We confirm that we are busy investigating your complaint. One of our escalation specialist will revert back to you shortly.
Yours sincerely,
Client Care Team
Metropolitan Life's reply17 Oct 2023, 10:49
Official
Dear Remofiloe
We acknowledge receipt of your complaint.
As Metropolitan we strive in providing excellent service to all our clients. We confirm that we are busy investigating your complaint. One of our escalation specialist will revert back to you shortly.
Yours sincerely,
Client Care Team
We acknowledge receipt of your complaint.
As Metropolitan we strive in providing excellent service to all our clients. We confirm that we are busy investigating your complaint. One of our escalation specialist will revert back to you shortly.
Yours sincerely,
Client Care Team
RL
Remofiloe L's updateReviewer Update
09 Nov 2023, 11:45Good day
I requested written confirmation that the deceased had not account/policy with you, I am still waiting for the written confirmation. If you could be so kind as to forward the requested information, I would appreciate it very much.
I requested written confirmation that the deceased had not account/policy with you, I am still waiting for the written confirmation. If you could be so kind as to forward the requested information, I would appreciate it very much.
RL
Remofiloe L's update09 Nov 2023, 11:45
Reviewer Update
Good day
I requested written confirmation that the deceased had not account/policy with you, I am still waiting for the written confirmation. If you could be so kind as to forward the requested information, I would appreciate it very much.
I requested written confirmation that the deceased had not account/policy with you, I am still waiting for the written confirmation. If you could be so kind as to forward the requested information, I would appreciate it very much.