LM
Lebo M
1 reviews | Active since Nov 2011
20 Apr 2021, 19:15
Escalated claim due to bad service
Terrible customer service from Boipelo Rabanyane her conduct and treatment to customers is shocking to say the least. We explained to her that the claim is for Life cover but her dismive attitude got the better of her , may we please be called by her supervisor aus Tsholofelo or her manager as customers it's within the CPA for us to get service ,we will send the documents for the LIFE cover and hope that we don't have to consultant the Ombudsman as the level of service is terrible
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Metropolitan Life's replyOfficial
20 Apr 2021, 20:10Dear Lebo
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to read of the poor service experience you have encountered.
One of our Client Care Assessors will make contact with you soon, in order to obtain more details around the complaint, so that we can determine how best to assist you.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to read of the poor service experience you have encountered.
One of our Client Care Assessors will make contact with you soon, in order to obtain more details around the complaint, so that we can determine how best to assist you.
Regards
Client Care Team
Metropolitan Life's reply20 Apr 2021, 20:10
Official
Dear Lebo
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to read of the poor service experience you have encountered.
One of our Client Care Assessors will make contact with you soon, in order to obtain more details around the complaint, so that we can determine how best to assist you.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to read of the poor service experience you have encountered.
One of our Client Care Assessors will make contact with you soon, in order to obtain more details around the complaint, so that we can determine how best to assist you.
Regards
Client Care Team