Empty promises

I once had a bad customer service with metropolitan, and I canceled my policies with them, now the father of child pass on in 2019 and receive message that the was unclaimed retirement funds that need to be claimed, all the kids submit their documents and only one child received all the funds their said she's a minor, but my son is also a minor his 15 years old and didn't not receive even a cent, I don't understand why, when I first went to the branch to apply I was told my son will get the money is at school, but now things changed. So I would like to warn the people who have policy like these with metropolitan that when you die it not guaranteed that your loved ones will get the money, my son is evening crying even today when I told her he won't be get the money cause he's an a student and I promise I'll buy him a laptop, pay his Saturday classes at uj, but now I can't. I'm also not working, Metropolitan you have failed my child, if anything happens to him I'm going to blame you 😭😭😭