LL
Lucia L
1 reviews | Active since Mar 2016
14 Apr 2025, 06:40
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Metropolitan life is a **** . My elder brother registered a claim in August last year because our younger brother passed on. Even today he is still waiting for payment. I will never recommend this company to anyone they don’t treat their customers fairly. All they know is to debit our accounts even after the person has been buried they continue with the debits without paying ur claim first. Really momentum claim is still going on , 8 months later. Policy no: 324 603 795
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Metropolitan Life's replyOfficial
14 Apr 2025, 08:27Dear Lucia
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to read of your brother's passing. Our sincere condolences go out to you and the family.
Please be advised that we have a 95+ % success rate at finalising funeral claims within our goal turnaround time of 48 hours.
There are however exceptions that makes it impossible to reach 100 % success rate, such as were we require additional claim documentation in order to finalise the claim assessment and have not received all the claim requirements to reach a decision on the claim.
One of our Escalation Specialists will investigate and revert back to you as soon as possible.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to read of your brother's passing. Our sincere condolences go out to you and the family.
Please be advised that we have a 95+ % success rate at finalising funeral claims within our goal turnaround time of 48 hours.
There are however exceptions that makes it impossible to reach 100 % success rate, such as were we require additional claim documentation in order to finalise the claim assessment and have not received all the claim requirements to reach a decision on the claim.
One of our Escalation Specialists will investigate and revert back to you as soon as possible.
Regards
Client Care Team
Metropolitan Life's reply14 Apr 2025, 08:27
Official
Dear Lucia
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to read of your brother's passing. Our sincere condolences go out to you and the family.
Please be advised that we have a 95+ % success rate at finalising funeral claims within our goal turnaround time of 48 hours.
There are however exceptions that makes it impossible to reach 100 % success rate, such as were we require additional claim documentation in order to finalise the claim assessment and have not received all the claim requirements to reach a decision on the claim.
One of our Escalation Specialists will investigate and revert back to you as soon as possible.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to read of your brother's passing. Our sincere condolences go out to you and the family.
Please be advised that we have a 95+ % success rate at finalising funeral claims within our goal turnaround time of 48 hours.
There are however exceptions that makes it impossible to reach 100 % success rate, such as were we require additional claim documentation in order to finalise the claim assessment and have not received all the claim requirements to reach a decision on the claim.
One of our Escalation Specialists will investigate and revert back to you as soon as possible.
Regards
Client Care Team