NM
Nomonde M
1 reviews | Active since Sept 2020
30 Aug 2021, 14:32
Duplicate payments
ID : ***
I have been recieving annoyin sms from Metropolitan life, i make monthly premium payments via debit order.
I still recieve sms to telling me I have not paid and notifying me to make a manal payment at supermarkets. This leads me to make duplicate payments.
I would like an agent from Metropolitan to contact me urgently regarding this matter I want it to be sorted out as soon as possible.
I find it to be very unprofessional.
WIN
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Replies (1)
Metropolitan Life's replyOfficial
30 Aug 2021, 15:07Dear Nomonde
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to learn of the difficulties you have encountered with your policy. Regrettably your post did not contain sufficient information for us to trace the policy number and assist.
One of our Client Care Assessors will contact you shortly to obtain the necessary information to trace the policy and investigate the matter.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to learn of the difficulties you have encountered with your policy. Regrettably your post did not contain sufficient information for us to trace the policy number and assist.
One of our Client Care Assessors will contact you shortly to obtain the necessary information to trace the policy and investigate the matter.
Regards
Client Care Team
Metropolitan Life's reply30 Aug 2021, 15:07
Official
Dear Nomonde
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to learn of the difficulties you have encountered with your policy. Regrettably your post did not contain sufficient information for us to trace the policy number and assist.
One of our Client Care Assessors will contact you shortly to obtain the necessary information to trace the policy and investigate the matter.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to learn of the difficulties you have encountered with your policy. Regrettably your post did not contain sufficient information for us to trace the policy number and assist.
One of our Client Care Assessors will contact you shortly to obtain the necessary information to trace the policy and investigate the matter.
Regards
Client Care Team