Dumbfounded

<p>I'm Kabelo Gift Ntsime a policy holder ( ********** 833)</p> <p>I do not work since last year August 2016</p> <p>I called earlier this year to have the policy cancelled and funds paid out to me ...</p> <p>I was advised to bring the child's birth certificate (certified) - id copy and 3months bank statements.</p> <p>I managed to get hold of my son's mom lately and managed to get the birth certificate .</p> <p>I went to Jhb offices from Centurion, was assisted by Ms Vuyokazi Bobane - that could not help me as I do not have a bank account and would like funds to be paid in wife's account .</p> <p>This seems to be a problem as she couldn't answer my questions.</p> <p>Lindiwe Makhathini was called to assist with my query of funds to be paid into my wife's account as I do not have an account and do not work .</p> <p>She suggested that I have a new account opened , I told that I do not have funds at all...</p> <p>Lindiwe looked me in the eyes and said "I am making my problems thier problems"</p> <p>I was shocked!! Questioning myself am I talking to fit and proper people? What kind of customer TCF training did this individualls do?</p> <p>Mr Christopher Kunene came to my rescue with an agreement that I sent my wife's bank statements and marriage certificate ....while on thst he left and HR lady came to assist and got more lost as to.... how does HR work with financial matters?</p> <p>After document being emailed by my wife and signatures made.... HR lady advised we walk to Judy at Surrey street .</p> <p>When we got to Surrey branch I found out that Judy is the only person to deal with my query and no one else can help me .</p> <p>I arrived at 10:55 and left around 12:55 ...no one could help </p> <p>This means if this Judy would get sick or take a leave we paying clients of Metropolitan would be prejudiced ...</p> <p>I am inconvinienced and badly treated by agents of Metropolitan </p> <p>I've lost faith in your brand , by the people representing you....</p> <p>Everyone is there was get paid and not to have clients serviced with world class service ....</p> <p>I learned that I am not the only client that couldn't be helped today ...</p> <p>I want your prompt response to my little issue </p>