Don't invest with Metropolitan life - Turn around time

Maggie logged a claim request on her Metropolitan life investment on the 11 Jan 2020 at louis trichardt branch - Limpopo and she was advised that she will receive the funds Monday the 14 Jan 2020 in her account. Today she gets an SMS that she must expect funds after 48 hour like seriously! this means claim was only processed today. she has to buy stationary for her kids and food. WHY IS THERE LACK OF CONSISTENCY IN INFORMATION PROVIDED ? why would you treat your customers like this in times of need ?