Dont buy a policy from Metropolitan. They dont pay!!!!!!

Im utterly disgusted by the support and communication from Metropolitan. My late parents have 2 paid up funeral policies with them. Please note paid up. According to Metropolitan the one lapsed? And the other surrendered. I asked for the proof of such to be send to me as my parents were very meticulous with their funeral policies and never ever would surrender or let a policy that is paid up in full lapse? And my question is also how can a policy that's paid up in full lapse? The one policy is with profit since 1971. So i want management to come back to me within 24hrs or i have no choice but lay a complaint with the ombuds in this regard. I find your service disgusting and inhumane.