1 reviews | Active since Jun 2011
Don't Bother Sending Queries via E-Mail
I had 2 policies with Metropolitan Life and for some strange reason, they stopped debiting my account for one of my policies. I phoned the call centre and the guy I spoke to said that I should send an e-mail with my query to ********** I sent the first e-mail on 29 March 2018. I received an auto-reply which says they will respond in 48 hours or sooner. That was 12 days ago and I haven't heard a word since. I sent a second e-mail on 6 April 2018. That was 4 days ago and I still haven't heard a word. PLEASE, PLEASE, PLEASE explain to me what exactly is that e-mail address for?
We acknowledge receipt of your complaint posted on Hello Peter. The matter will be investigated and we will provide you with feedback as soon as possible. Please accept our sincere apologies for any poor service received thus far.
Kind Regards
Yours Sincerely
Client Care Team
We acknowledge receipt of your complaint posted on Hello Peter. The matter will be investigated and we will provide you with feedback as soon as possible. Please accept our sincere apologies for any poor service received thus far.
Kind Regards
Yours Sincerely
Client Care Team
Dear Mr. Solomons
We will give you a call in an attempt to also get your id number in order for us to trace the policy number\s you are referring to. Alternatively you are welcome to forward the emails you previously sent to ***
Regards
Dear Mr. Solomons
We will give you a call in an attempt to also get your id number in order for us to trace the policy number\s you are referring to. Alternatively you are welcome to forward the emails you previously sent to ***
Regards