DO NOT TRUST THEM

My mom had a life cover with them, and it had no beneficiary and yet she was there every month to check on her policies or to add someone. She passed away and metropolitan did not pay the funeral part benefit of her life cover I have called them, and they said they can't assist I should email at info, and I did and there's no response. so, I don't understand why there was a funeral benefit attached to her life cover if they can't pay it out. why promise clients something that you cannot do or will not do and waste their time and money.