MS
Maxine S
1 reviews | Active since Apr 2019
09 Sept 2021, 15:31
DO NOT TAKE OUT ANY POLICY WITH THIS COMPANY - DIGUSTING SERVICE
DO NOT TAKE OUT ANY POLICY WITH THIS COMPANY! Disgusted with the level of service from METROPOLITAN LIFE. I have made numerous claims for the dad's funeral policy (who's funeral was a month ago). Every time I get through to someone, they say they do not pick up any claim. I have made claims via their useless online claim system as well as via email and have proof of these. What makes matters worst is they continued to debit my late dad which is appalling and quite sick considering that I first made a claim and informed them in August. Is this how they treat people who pay their whole lives for a policy?
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Metropolitan Life's replyOfficial
09 Sept 2021, 15:50Dear Maxine
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to read of your father's passing. Please accept our condolences during this time of mourning.
We regret to learn of the delays with the claim. Regrettably your post did not contain sufficient information for us to trace the policy number and assist.
One of our Client Care Assessors will contact you shortly to obtain the necessary information to trace the policy and investigate the matter.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to read of your father's passing. Please accept our condolences during this time of mourning.
We regret to learn of the delays with the claim. Regrettably your post did not contain sufficient information for us to trace the policy number and assist.
One of our Client Care Assessors will contact you shortly to obtain the necessary information to trace the policy and investigate the matter.
Regards
Client Care Team
Metropolitan Life's reply09 Sept 2021, 15:50
Official
Dear Maxine
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to read of your father's passing. Please accept our condolences during this time of mourning.
We regret to learn of the delays with the claim. Regrettably your post did not contain sufficient information for us to trace the policy number and assist.
One of our Client Care Assessors will contact you shortly to obtain the necessary information to trace the policy and investigate the matter.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to read of your father's passing. Please accept our condolences during this time of mourning.
We regret to learn of the delays with the claim. Regrettably your post did not contain sufficient information for us to trace the policy number and assist.
One of our Client Care Assessors will contact you shortly to obtain the necessary information to trace the policy and investigate the matter.
Regards
Client Care Team