Dissatisfied Service Re Retirement Claim

The worst service when it comes to providing feedback regarding claims! I submitted timeously for my retirement annuity to be paid out. They have not given me feedback and I have called them several times! I feel that they are not transperent and are very dishonest in their responses. They claim that they have been contacting me on a number I have told them continueously that I have changed (I was de*****ed on the number). They have failed to have it removed and update it as requested by myself. Their consultants have provided conflicting resoponses everytime I contact them and they refuse to direct me to the person handling my claim. I will never recomend Metropolitan to anyone. I am very disappointed with their service especially since I have been a loyal member since 1993.