Dissatisfied / disgusted by customer and feedback level

I have never been treated so badly as customer from a company that profess to be there for the aged people.

I called more than one metropolitan rep and mailed and had no response. I have spoken to Michelle lastly , highly irate and she tried to assist, telling me that I have to go to Avbob and reply for a funeral cover for my mother. As per agreement with Metropolitan my ****her policy was paid in full and his spouse is fully covered at time of death with full funeral benefit. it sis great disgust to find out the policy will only pay out about R3k, which covers basically nothing to have dignified funeral. This was not what was agreed upon and promised with the original contract signed and therefore this a differentiate breach of contract.

Orinal Policy owner: Charles James Gustafson Owner Mrs.Iris Gustafson ID: ********** 027084 Paid up policy: HM ********** 85