CB
Chris B
1 reviews | Active since Oct 2022
03 Dec 2024, 09:53
Dissatisfied and being Ghosted
Actually poor service, struggling to do certain queries via mobile Whatsapp or chat bot. They don't update my profile correctly and remove old numbers from profile and system.
Got a new Rica cell number at Telkom. Constantly giving me non validity problem on WhatsApp and chat bot.
Really disappointed. Can nobody assist me by updating my whole profile to *** Name is Chris Botha ID nr *** and persal nr. ***
Due to this issue can't claim my Cashback benefit
Helpful (0)
Replies (4)0
Replies (4)
Metropolitan Life's replyOfficial
03 Dec 2024, 11:32Dear Chris
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to read that you are encountering difficulties in transacting via our chatbot with your newly RICA'd cell number.
When you transact or enquire via our chatbot, the chatbot does validations not only against the information on our system, but also against the information on your Consumer Profile Bureau (CPB) details. Once your details update on the CPB vendor's records, you should be able to transact effortlessly in future.
In the interim, we will arrange for a call consultant to contact you and assist you with manually applying for your cashback benefit while the newly RICA'd cell number does not appear on your CPB profile yet.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to read that you are encountering difficulties in transacting via our chatbot with your newly RICA'd cell number.
When you transact or enquire via our chatbot, the chatbot does validations not only against the information on our system, but also against the information on your Consumer Profile Bureau (CPB) details. Once your details update on the CPB vendor's records, you should be able to transact effortlessly in future.
In the interim, we will arrange for a call consultant to contact you and assist you with manually applying for your cashback benefit while the newly RICA'd cell number does not appear on your CPB profile yet.
Regards
Client Care Team
Metropolitan Life's reply03 Dec 2024, 11:32
Official
Dear Chris
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to read that you are encountering difficulties in transacting via our chatbot with your newly RICA'd cell number.
When you transact or enquire via our chatbot, the chatbot does validations not only against the information on our system, but also against the information on your Consumer Profile Bureau (CPB) details. Once your details update on the CPB vendor's records, you should be able to transact effortlessly in future.
In the interim, we will arrange for a call consultant to contact you and assist you with manually applying for your cashback benefit while the newly RICA'd cell number does not appear on your CPB profile yet.
Regards
Client Care Team
We acknowledge receipt of your complaint on HelloPeter.
We are sorry to read that you are encountering difficulties in transacting via our chatbot with your newly RICA'd cell number.
When you transact or enquire via our chatbot, the chatbot does validations not only against the information on our system, but also against the information on your Consumer Profile Bureau (CPB) details. Once your details update on the CPB vendor's records, you should be able to transact effortlessly in future.
In the interim, we will arrange for a call consultant to contact you and assist you with manually applying for your cashback benefit while the newly RICA'd cell number does not appear on your CPB profile yet.
Regards
Client Care Team
CB
Chris B's updateReviewer Update
03 Dec 2024, 15:27Well still waiting for assistance and it is already end of working day.
CB
Chris B's update03 Dec 2024, 15:27
Reviewer Update
Well still waiting for assistance and it is already end of working day.
CB
Chris B's updateReviewer Update
04 Dec 2024, 10:52Still no assistance and reply from Metropolitan. This is a gross action against me from this company that is supposed to be for client
CB
Chris B's update04 Dec 2024, 10:52
Reviewer Update
Still no assistance and reply from Metropolitan. This is a gross action against me from this company that is supposed to be for client
Metropolitan Life's replyOfficial
04 Dec 2024, 11:11Dear Chris
Thank you for your additional comments.
We will follow up with the contact centre management and ensure someone contacts you today.
Regards
Client Care Team
Thank you for your additional comments.
We will follow up with the contact centre management and ensure someone contacts you today.
Regards
Client Care Team
Metropolitan Life's reply04 Dec 2024, 11:11
Official
Dear Chris
Thank you for your additional comments.
We will follow up with the contact centre management and ensure someone contacts you today.
Regards
Client Care Team
Thank you for your additional comments.
We will follow up with the contact centre management and ensure someone contacts you today.
Regards
Client Care Team